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SWCE and ISD Unite to Improve Access to Social Protection Services

The workshop, attended by selected ISD officers from districts spanning eight regions, served as a platform for cultivating consensus and deeper collaboration between SWCES and its stakeholders.

To enhance access to vital social protection services across Ghana, a collaborative initiative has been launched to raise awareness and streamline support for those in need. Representatives from the Single Window Citizens Engagement Service (SWCES) and the Information Services Department (ISD) convened in a one-day workshop on Thursday, Feb. 15, 2024, to fortify their partnership and devise a comprehensive strategy for outreach.

The sensitization exercise became crucial after a concerning trend was discovered – a lack of awareness among Ghanaians regarding the existence of vital social protection services.

Recognizing the importance of this issue, the two entities joined hands to organize a one-day workshop aimed at empowering regional and district Information Services Department (ISD) officers to resolve the matter.

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The workshop, attended by selected ISD officers from districts spanning eight regions, served as a platform for cultivating consensus and deeper collaboration between SWCES and its stakeholders. Under the leadership of Mr. Samuel Boakye Marfo, Principal Social Development Officer, and Madam Naa Dedei Antie, Head of SWCES, participants delved into the intricacies of SWCES operations and its potential impact on Ghanaian communities.

Addressing the gathering, Mr. Marfo emphasized the critical role of SWCES in improving the lives of the vulnerable and impoverished segments of society.

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“This makes it critical to leverage the Information Services Department (ISD) to create awareness on  SWCES, for people to understand how it operates and the benefits they can derive in using it,” he noted.

He also emphasized the ministry’s commitment to ensuring that every individual is included in the nation’s pursuit of growth and development.

Madam Naa Dedei Antie highlighted the importance of disseminating accurate information to empower individuals to seek the support they need. She urged the participants to familiarize themselves with SWCES messaging to effectively engage with the public.

Dr. Nafisah Mahama, Acting Director for the Information Services Department, expressed optimism about the ISD officers’ ability to deliver effectively on their mandate. She believes their due diligence can bridge the gap between communities and social protection services.

With representatives from diverse regions across Ghana, the collaborative efforts between SWCES and ISD signal a promising step towards fostering a more cohesive and effective approach to addressing social protection needs in the country.

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