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Undersea Cable Damage Causes Internet Disruptions Across West Africa

National Communications Authority (NCA) announces disruptions in Mobile and Fixed Data services nationwide due to undersea cable issues in Senegal, Cote d’Ivoire, and Portugal. Efforts to restore services are ongoing.

Accra, March 14, 2024 – A major internet disruption hit West and Central Africa on Thursday, the internet observatory Netblocks said, citing reports from operators of multiple subsea cables.

The cause of the cable failures was not immediately clear.

African subsea cable operator SEACOM confirmed that services on its West African Cable System were down and that customers who relied on that cable were redirected to the Google Equiano cable, which SEACOM uses.

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In Ghana, the National Communications Authority (NCA) issued out the statement below:

The National Communications Authority (NCA) regrettably informs the general public that multiple undersea cable disruptions have affected Mobile and Fixed Data services nationwide.

The disruptions affecting multiple undersea cables responsible for carrying international traffic have occurred in Senegal and Cote d’Ivoire and with some disruptions in Portugal. This has led to a significant degradation of data services across the country.

It is important to note that the Mobile Network Operators (MNOs) are working around the clock to restore full services. In addition, the MNOs have informed affected customers of the disruptions via various channels.

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The Authority is monitoring the situation and will update the public accordingly.

Contact Us
National Communications Authority
Airport City, Accra, Ghana
[email protected]
+233 (0)302 776621/771701

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